Terms & Conditions

Your use of this website and any product or service contained within constitutes acceptance of these Terms & Conditions.   These terms and conditions may be amended at any time by updating this page.

Pricing Policy

Creative Literacy Consultancy make every effort to ensure that the pricing and product information displayed on this website is correct and up to date. However, if an error in the pricing of a product is found Creative Literacy Consultancy can not be held responsible.  Orders for incorrectly priced items will not be accepted.   The user acknowledges that information, products and services on this website may include errors or inaccuracies.  An order is only accepted when the goods are dispatched.

Postage & Packaging

Creative Literacy Consultancy use a variety of delivery services and always obtain proof of posting.   All orders are wrapped carefully to prevent damage in transit.

Please note that Creative Literacy Consultancy cannot be held responsible for local custom or import taxes. Customers outside the EU may be charged by their Customs department once the parcel reaches their country.  Creative Literacy Consultancy cannot be held responsible for any charges imposed by Customs for international customers.


Creative Literacy Consultancy  never sell or pass on customer details. In addition Creative Literacy Consultancy do not store customers’ credit card details.  In fact your payment will be processed by Paypal’s secure encrypted system which means that Creative Literacy Consultancy never see your credit or debit card details.

Like other shopping websites, Creative Literacy Consultancy use cookies on this website to gather anonymous statistics about how visitors use the site and to store browsing information enabling you to use our shopping cart and checkout.  By using our website you agree that we can place cookies on your device e.g. computer.  You can delete these cookies at any time.  If you would prefer not to have cookies placed on your device or if you wish to view or delete the cookies on your device then view the Internet Options of your browser.


Full payment for the Creative Literacy Consultancy goods and services that you order must be received before your order can be accepted. Once payment has been received a confirmation of your order will be sent by email to the email address provided by yourself. Our acceptance of your order brings into existence a legally binding contract between us. Please check this confirmation email carefully and notify us immediately by email if there are any errors.

We reserve the right to cancel the contract between us if:

– we have insufficient stock – we cannot deliver to your area – one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we have to cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card within 30 days of your order. We will not be obliged to offer any compensation for any disappointment suffered.

Refunds & Exchanges

If you are not happy for any reason with your purchase then please notify us within 14 days to arrange a full refund or an exchange (to same value).   These 14 days begin the day after your order is received.  Creative Literacy Consultancy cannot accept returns for commissioned work.

You will need to return the item(s) to: Creative Literacy Consultancy, Swansea

We would appreciate it if you could give us a reason for your return to enable us to monitor customer satisfaction. We recommend that you ask for a receipt from your courier or Royal Mail as proof of posting.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or paypal account will be credited to your account within 30 days of your order provided that the goods are received by us in the condition they were in when delivered to you. If you do not return the goods or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Liability Disclaimer

The entire liability of Creative Literacy Consultancy for any claim shall not exceed the price of the products supplied by Creative Literacy Consultancy. Every effort has been made to ensure that this website is free from any computer viruses or similar. However Creative Literacy Consultancy or their agents cannot be held responsible for any damage or loss incurred by using this website.

In no event will Creative Literacy Consultancy , their employees, contractors, suppliers, agents, website designer, affiliates or assigns be liable to ANY party for any indirect or direct or consequential or incidental costs arising out of or in connection with this agreement, web content or website links.

Third Party Links

Creative Literacy Consultancy are not be responsible nor liable for your use of any other websites which may be accessed via links within this website. Creative Literacy Consultancy is not responsible for their content. Any such links are provided as a service to users of this website and their inclusion in this website does not constitute an endorsement by Creative Literacy Consultancy.

Intellectual Property

The Creative Literacy Consultancy website, content, imagery, artwork, products, downloads and text cannot be copied or edited without our express prior written permission. All our designs are protected by copyright.  Any infringement will be pursued legally.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.